At Contract Energy Renewals Ltd, we aim to provide a high standard of service. If you are unhappy with any aspect of our service, we encourage you to let us know so we can put things right.
Escalation: If you are not satisfied with our response, you may request a review by a manager.
If your complaint is unresolved after 8 weeks, or you remain dissatisfied with our final response, you can refer your complaint free of charge to:
Ombudsman Services Energy:
Post:
Energy Ombudsman
P.O. Box 966
Warrington, WA4 9DF
Phone: 0330 440 1624
Email: enquiry@energyombudsman.org
You may also contact Ofgem for general information about consumer rights at www.ofgem.gov.uk.
Our team is dedicated to ensuring your business energy runs smoothly. If you need immediate assistance or have a general inquiry, we’re just a message away.